Terms of service

Terms of Service

Effective Date: 10 July 2025
Brand: SHE NEEDDS – 1 Gram Gold & Silver Jewellery
Website: https://sheneedsjewellery.in

Welcome to SHE NEEDS – 1 Gram Gold & Silver Jewellery. By accessing our website, placing an order, or using any of our services, you agree to comply with these Terms of Service. If you do not agree with these terms, please refrain from using our website or services.

1. About SHE NEEDS

SHE NEEDS specializes in 1 Gram Gold-Plated and Silver-Plated Fashion Jewellery.

Unless specifically mentioned in the product description, our products are not made of solid gold or solid silver and are intended for fashion and ornamental purposes only.

2. Acceptance of Terms

By using our website or purchasing from us, you confirm that:

  • You are legally eligible to enter into a binding agreement.

  • You agree to comply with these Terms of Service.

  • The information provided by you is accurate and complete.

3. Product Information

We strive to provide accurate product descriptions, specifications, and images.

However:

  • Slight colour variations may occur due to photography, lighting, or individual screen settings.

  • Minor differences in finish, texture, or measurements may occur and are not considered manufacturing defects.

  • Product availability is subject to stock.

SHE NEEDS reserves the right to modify, discontinue, or update products without prior notice.

4. Pricing

  • All prices displayed on the website are inclusive of applicable taxes unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Promotional offers and discounts are valid only during the announced period.

  • Pricing errors, if any, may result in order cancellation after notifying the customer.

5. Orders

By placing an order, you agree to provide accurate billing, shipping, and contact information.

SHE NEEDS reserves the right to:

  • Accept or reject any order.

  • Cancel orders due to stock unavailability.

  • Cancel orders due to pricing or technical errors.

  • Cancel orders suspected of fraudulent or suspicious activity.

  • Limit quantities purchased by a customer.

If your order is cancelled after payment, the eligible refund will be processed to your original payment method.

6. Payment

All payments are processed securely through trusted payment gateways, including Razorpay.

For your security:

  • We never store your card details, UPI PIN, CVV, or banking passwords.

  • Never share your OTP, PIN, password, or banking credentials with anyone claiming to represent SHE NEEDS.

Orders are confirmed only after successful payment verification.

7. Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery timelines are:

  • Metro Cities: 2–4 working days

  • Other Cities & Towns: 3–7 working days

  • Remote Areas: Up to 8 working days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, festivals, strikes, natural disasters, or other unforeseen circumstances.

Tracking details will be shared once your order has been dispatched.

8. Returns, Refunds & Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return, Refund & Exchange Policy.

Please read that policy carefully before requesting any return or refund.

SHE NEEDS reserves the right to approve or reject any request after product verification.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Inspecting the package upon delivery.

  • Recording an uninterrupted unboxing video before opening the parcel in case of any damage, wrong product, or missing item.

  • Handling jewellery with proper care according to the care instructions.

10. Intellectual Property

All website content including:

  • Product photographs

  • Videos

  • Logos

  • Designs

  • Product descriptions

  • Graphics

  • Text

  • Branding

is the exclusive intellectual property of SHE NEEDS.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

11. Limitation of Liability

SHE NEEDS shall not be liable for:

  • Courier delays beyond our control.

  • Incorrect addresses or contact details provided by customers.

  • Delivery failures due to customer unavailability.

  • Damage resulting from improper handling, misuse, or normal wear after delivery.

  • Minor colour variations caused by photography, lighting, or display settings.

  • Indirect, incidental, or consequential losses arising from the use of our products or services.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.

13. Website Availability

While we strive to keep our website operational at all times, we do not guarantee uninterrupted access.

We reserve the right to modify, suspend, or discontinue any part of the website or services without prior notice.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.

15. Changes to These Terms

SHE NEEDS reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

SHE NEEDS – 1 Gram Gold & Silver Jewellery

Website: https://sheneedsjewellery.in

Email: customersupport@sheneeds-jewellery.com

WhatsApp: +91 9652648697

Customer Support Response Time: Within 24 business hours.