Shipping policy

Shipping Policy

Effective Date: 10 July 2025
Brand: SHE NEEDS – 1 Gram Gold & Silver Jewellery
Website: https://sheneedsjewellery.in

At SHE NEEDS, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing

  1. All orders are processed within 1–3 business days (Monday to Saturday), excluding public holidays.
  2. Orders placed on Sundays or public holidays will be processed on the next business day.
  3. During festivals, sale events, or high-order volumes, processing may take slightly longer.

2. Shipping Partners

To ensure safe and timely delivery, we ship orders through our trusted logistics partners, including but not limited to:

  1. Eazybeez
  2. Blue Dart
  3. Xpressbees
  4. Delhivery
  5. DTDC
  6. India Post
  7. Other reputed courier partners, depending on service availability for your location.

The courier partner is selected based on your delivery location, service availability, delivery speed, and operational requirements.

3. Delivery Timeline

Estimated delivery timelines after dispatch are:

  1. Metro Cities: 2–4 business days
  2. Other Cities & Towns: 3–7 business days
  3. Remote or Rural Areas: Up to 8 business days

Please note that these are estimated delivery timelines and not guaranteed delivery dates.

4. Shipping Charges

Shipping charges are calculated based on:

  1. Delivery location
  2. Package weight and dimensions
  3. Order value
  4. Shipping method selected

The applicable shipping charges will be displayed during checkout before payment.

Cash on Delivery (COD), where available, may include additional service charges.

5. Order Tracking

Once your order has been dispatched:

  1. A tracking number and tracking link will be shared via WhatsApp, SMS, or email.
  2. You can track your shipment directly through the respective courier partner's tracking portal.

If you do not receive your tracking details within the expected processing time, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing a complete and accurate:

  1. Name
  2. Mobile Number
  3. Delivery Address
  4. Landmark (if applicable)
  5. PIN Code

SHE NEEDS will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

If an order is returned due to an incorrect address, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

7. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:

  1. Weather conditions
  2. Natural disasters
  3. Government restrictions
  4. Festivals and holidays
  5. Courier operational delays
  6. Transportation disruptions
  7. High shipment volumes

SHE NEEDS shall not be held liable for such delays.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

  1. Do not accept the package whenever possible.
  2. Immediately contact our customer support team.
  3. Record a continuous unboxing video if you accept the parcel.
  4. Share clear photos and the unboxing video along with your Order ID.

Claims related to damaged, missing, or incorrect items are subject to verification under our Return, Refund & Exchange Policy.

9. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

  1. Customer unavailability
  2. Incorrect address
  3. Incorrect contact number
  4. Refusal to accept the parcel

the shipment may be returned to us.

Re-shipping charges, if applicable, will be borne by the customer.

10. Shipping Coverage

We currently deliver across most serviceable locations in India.

Delivery to certain remote or restricted areas depends on courier service availability.

If your location is not serviceable, our customer support team will contact you to discuss available options.

11. Customer Responsibilities

Customers are requested to:

  1. Provide accurate delivery details.
  2. Keep their registered mobile number active for courier communication.
  3. Track their shipment regularly.
  4. Inspect the package upon delivery.
  5. Record an uninterrupted unboxing video before opening the parcel in case of any shipping-related issue.

12. Contact Us

For any shipping-related queries or assistance, please contact us:

SHE NEEDS – 1 Gram Gold & Silver Jewellery

Website: https://sheneedsjewellery.in

Email: customersupport@sheneeds-jewellery.com

WhatsApp: +91 9652648697

Customer Support Response Time: Within 24 business hours.