Refund policy

Return, Refund & Exchange Policy

Effective Date: 10 July 2025
Brand: SHE NEEDS – 1 Gram Gold & Silver Jewellery
Website: https://sheneedsjewellery.in

At SHE NEEDS, customer satisfaction is our priority. Every product is carefully inspected and packed under CCTV surveillance before dispatch to ensure it reaches you in excellent condition.

Please read the following policy carefully before requesting a return, refund, or exchange.

1. Return Request Timeline

Any request for a return, replacement, or exchange must be raised within 3 calendar days from the date of delivery.

Requests received after 3 days from the delivery date will not be accepted.

2. Eligible for Return or Replacement

A return or replacement request may be accepted only if:

  1. You received a damaged product.
  2. You received an incorrect product.
  3. You received a defective product.
  4. The product has a manufacturing defect.
  5. The product is significantly different from the description provided on our website.

All requests are subject to verification and approval by our quality team.

3. Not Eligible for Return or Refund

Returns or refunds will not be accepted under the following circumstances:

  1. Change of mind after purchase.
  2. Personal dislike of the design, colour, size, or finish.
  3. Minor colour variations caused by photography, lighting, or display settings.
  4. Damage caused after delivery due to improper handling, misuse, storage, perfumes, chemicals, water exposure, or normal wear and tear.
  5. Products that have been used, worn, altered, repaired, or tampered with.
  6. Products returned without original packaging or accessories.
  7. Requests raised after the allowed return period.

4. Mandatory Unboxing Video

To protect both the customer and SHE NEEDS, an uninterrupted unboxing video is mandatory for all damage, wrong product, missing item, or packaging-related claims.

The video must:

  1. Start before opening the sealed package.

  2. Clearly show the shipping label.

  3. Show the package being opened continuously without any cuts or edits.

  4. Clearly display the product and the issue.

Claims without a valid unedited unboxing video cannot be accepted.

5. Packaging & Quality Assurance

Every order is packed under quality inspection and CCTV supervision before dispatch.

If you receive a parcel that appears tampered with, damaged, or opened, please do not accept the delivery whenever possible. Contact us immediately with supporting photos and your unboxing video.

6. Return Conditions

To be eligible for a return, the product must:

  1. Be unused and unworn.
  2. Be free from scratches, stains, perfume, cosmetic residue, or any signs of use.
  3. Be returned in its original packaging with all accessories, tags, invoices (if applicable), and complimentary items.

Our Quality Inspection Team will inspect every returned product before approving a refund or replacement.

7. Quality Inspection

After we receive the returned product, it will undergo a quality inspection.

If we find that:

  1. The product has been used or worn,
  2. There are scratches, damage, stains, missing parts, or signs of misuse,
  3. The return conditions have not been met,

the return or refund request will be rejected.

In such cases, the same product will be shipped back to the customer, and any applicable shipping charges may be payable by the customer.

8. Exchange Policy

We offer exchanges only in selected cases, subject to approval.

Examples include:

  1. Size-related issues (where applicable).
  2. Wrong product delivered.
  3. Manufacturing defects.
  4. Approved quality-related concerns.

Exchange requests are subject to product availability.

For exchanges requested due to customer preference (such as size or similar approved reasons), the shipping and courier charges for both pickup and re-delivery shall be borne by the customer.

SHE NEEDS reserves the right to approve or decline any exchange request after reviewing the product.

9. Refund Policy

Once your return is approved and the returned product successfully passes our quality inspection:

  1. Your refund will be processed within 7–10 business days.
  2. Refunds will be issued only to the original payment method used during purchase.
  3. Shipping charges, Cash on Delivery (COD) charges, convenience fees, and payment gateway charges (if applicable) are non-refundable unless the error was caused by SHE NEEDS.

You will receive confirmation via WhatsApp or email once your refund has been initiated.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

10. Return Shipping

If a return request is approved:

  1. SHE NEEDS may arrange a return pickup where service is available.
  2. If pickup is unavailable, the customer may be requested to ship the product back securely using the instructions provided by our support team.

Products should be packed properly to avoid transit damage.

11. Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted and will be treated according to this Return, Refund & Exchange Policy.

SHE NEEDS reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraudulent activity, payment issues, or other operational reasons.

12. Important Notes

  1. Slight colour variations due to photography, lighting, or screen settings are natural and are not considered defects.
  2. Product dimensions may vary slightly due to manual measurement.
  3. Returns, refunds, replacements, and exchanges are processed only after verification and approval by our Quality Team.
  4. SHE NEEDS reserves the right to reject any request that does not comply with this policy.

13. Contact Us

For any return, refund, replacement, or exchange request, please contact us:

Email: customersupport@sheneeds-jewellery.com

WhatsApp: +91 9652648697

Customer Support Response Time: Within 24 business hours.